AVAILABILITY
This booking is made on the understanding that the accommodation will be available to you on the dates selected. Should this not be possible due to events beyond our control you will be offered alternative dates or a refund of your accommodation rental, at the property owner’s discretion. You will have no other claim or remedy against Ardlui Retreat or the property owner. If for any reason due to circumstances outwith our control the original lodge that was booked is not available, we will reserve another lodge to the same standard or indeed upgrade. In the event this is not possible the deposit and balance paid will be refunded in full. The guest will have no further claim against the Retreat or owners.
PRICE
Each holiday rental includes bed linen, towels, hot water, electricity, gas, toiletries (where applicable) and heating. If VAT is payable this is included in the price.
PAYMENT
An initial 30% non-refundable/non-transferable deposit is required during the booking stages, payable via credit or debit card. Balance of payment to be paid 14 days prior to arrival date which is debited from card details given during the reservation process unless we have been informed otherwise in writing. This applies for any direct bookings or via Third Party Agents sites such as Booking.com, Airbnb, or any other.
For all Booking.com reservations, please note that we will take payment direct from your card details supplied within 24 hours of making your reservation. Please ensure that contact numbers are accurate. In the unlikely event your card is not authorised we will contact you by Booking.com extranet site, alternatively by telephone. Should we be unable to contact you and no payments have been made against the booking, we reserve the right to cancel the reservation without further notice. All deposits and final balances are taken from card details supplied at the time of booking for all reservations which includes 2 or more units. Should you book more than one unit and wish to pay separately, you must contact us immediately on 01301 522110 after making your reservation.
Should you wish to amend or cancel a reservation made via the Booking.com platform, please contact them directly quoting your unique reservation number and four-digit pin. It is unfortunate that we cannot amend or cancel any Booking.com reservations on your behalf.
On receipt of deposit the booking will be confirmed.
Please note, to safeguard against any form of credit card fraud, we will not allow anyone other than the booker named on all confirmations to sign for check-in. The card used to secure your booking must be presented on arrival, during the check-in process.
We are a family orientated site within the Loch Lomond and Trossachs National Park therefore strict adherence to National Park regulations apply for the duration of your stay.
SECURITY DEPOSIT
Your card details will be securely retained at the time of booking and a hold will be placed on your card two days before you arrive and will be released after your accommodation has been checked for any damage, misuse, extra cleaning, or disruption. The hold amount depends on the property you have booked. Details can be seen at the time of booking. No payment will be taken without notifying you first. All details are held securely and in accordance with the General Data Protection Regulations. Any misuse of a hot tub, swimming pool, gym or BBQ may incur extra cleaning/ maintenance charges. Security Deposits may take up to 10-14 days to reach your bank. Please allow this time before you contact us.
CANCELLATIONS
By making your booking you enter a legal contract and your deposit and full balance, once it is paid, is non-refundable.
If the guest cancels more than 14 days before their arrival date the 30% deposit is non-refundable under our terms and conditions, and you have no more to pay.
If the guest cancels the booking within 14 days of arrival full payment of the booking is payable.
Your account will be debited in GBP.
An initial 30% non-refundable/non-transferable deposit is required during the booking stages, payable via credit or debit card. Balance of payment to be paid 14 days before arrival date which is debited from card details given during the reservation process unless we have been informed otherwise in writing. This applies for any direct bookings or via Third Party Agents sites such as Booking.com, Trivago, Airbnb, or any other.
For all Booking.com reservations, please note that we will take payment direct from your card details supplied within 24 hours of making your reservation. Please ensure that contact numbers are accurate. In the unlikely event your card is not authorised we will contact you by Booking.com extranet site, alternatively by telephone. Should we be unable to make contact with you and no payments have been made against the booking, we reserve the right to cancel the reservation without further notice. All deposits and final balances are taken from card details supplied at the time of booking for all reservations which includes 2 or more units. Should you book more than one unit and wish to pay separately, you must contact us immediately on 01301522110 after making your reservation.
If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract.
If we cancel before your arrival date you will be entitled to a full refund including any deposits paid and the guest will have no other claim or remedy against Ardlui Retreat or its owners.
All cancellations must be notified in writing and received by the Ardlui Retreat prior to confirmation of any cancellation charges. If you do not receive acknowledgement from Ardlui Retreat or receipt of your cancellation e-mail you must assume it has not been received.
While all reasonable efforts have been taken to ensure the accuracy of information and pricing on our website, Ardlui Retreat do not accept responsibility for errors or omissions and reserve the right to amend or cancel any guest booking.
CHECK IN ID
You will be asked for Identification upon check-in. This identification must be in the name of the “Lead Booker” and should be in the form of a passport, driving licence or another form of photographic ID issued by the government or displaying the pass hologram.
The name on the identification must match the name on the payment method.
Within 14 days of arrival the guest will be sent a Lodge or House Stay Terms and Conditions & Safety Information and will be sent by docusign this needs to be returned signed by the lead booker before your arrival date.
If the above is not received, we will be unable to check you in.
OCCUPANCY
You may access the property from 16.30 on the day of arrival, earlier arrivals are strictly by arrangement only. Please note that departure is by 10.00 on your final day. If a later departure is required, then this must be requested in advance, Ardlui Retreat cannot always guarantee a later departure. This is because we need this time to ensure that the Lodge/Retreat is ready for guest arrival after the previous guests have left. If later departure has been organised a late departure fee will apply.
You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a tenancy, or to any assured shorthold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period.
On departure, you are requested to leave the accommodation in a clean and tidy condition. This includes washing up, placing rubbish in bags provided, and placing in the external bins. Please ensure ovens and the barbeque are clean and free from grease; we reserve our right to levy a cleaning charge of £100.00 if the property is not left as above.
USE OF THE PROPERTY
The maximum number of occupants within your booked property must not exceed the stated persons on your booking. The persons occupying the booked property must also match the stated persons on your booking.
To confirm the maximum total number of persons permitted to stay within a lodge is 6 persons plus 1 infant aged 2 or under.
To confirm the maximum total number of persons permitted to stay within the house is 10 persons plus 2 infants aged 2 or under.
For the safety and security of all guests and to comply with fire safety, no external visitors are permitted within the grounds of Ardlui Retreat. This includes the lodge or the House Retreat, even if accompanied by a guest staying within the retreat.
Under no circumstances may more than the maximum number of persons stated in the booking confirmation and on the website occupy the property. We reserve the right to refuse admittance if this condition is not observed, your booking may also be cancelled, and no refund or credit given.
Guests who are not declared will be immediately asked to vacate the site.
Any guest who brings in other persons after check-in and exceeds the maximum occupancy will have their booking cancelled and be asked to leave with immediate effect and no refund or credit will be given.
You must not use the lodge/retreat or the site for any illegal, dangerous, offensive, noxious or noisy activities or behave in a way that may be a nuisance or annoyance to us, other guests, or our neighbours. Ardlui is a peaceful location, and we ask that you respect that and our other guests.
SMOKING
Smoking or E-smoking is not allowed in any of the lodges/Retreat or in the hot tubs. Any guest who smokes in the lodge/main residence (Retreat) will incur a £300 cleaning charge and this will be charged to the lead booker credit or debit card. If you wish to smoke outside, please use the ashtrays provided and under no circumstances discard cigarette butts in the garden or grounds.
ALCOHOL
Ardlui Retreat is licensed for the sale of alcohol under the terms of the Licensing (Scotland) Act 2005 for which the proprietors carry responsibility as licence holders.
No person under 18 will be allowed to purchase or consume alcohol on our property.
Guests are prohibited from bringing their own alcohol into the retreat, only alcohol purchased on site or pre-ordered at the time of booking can be consumed within the accommodation and grounds. Therefore, we would respectfully remind you that the consumption of guests’ own alcohol is strictly prohibited.
If this policy is breached by anyone within your stay party your booking may be terminated immediately with no refund for any remaining days left on your stay.
PETS
Pets are welcome, only in lodges 1,2 & 3; please refer to our site plan on our website for the location of our dog friendly lodges. This is restricted to 1 small dog. Animals must be healthy, fully house-trained and kept under control, most particularly on the grounds of the Retreat. You are advised to bring your pets’ bed and food bowls. Under no circumstances are pets allowed on the beds, bedding or furniture and should not be left unattended or allowed to cause nuisance to other guests or nearby animals.
All fouling in the grounds should be cleaned up after your pet and put in the dog friendly waste bin provided near the entrance to the retreat.
All pets must be always kept on a lead.
Pets will incur a stay charge.
Any damage caused by any pets inside the lodge will be chargeable to the lead bookers credit card.
PARKING
A Lodge booking includes parking for 2 cars.
A Retreat booking includes parking for 4 cars.
Electric Car Charging Points
There are 2 charging points on site (Charges Apply):
• One opposite the gym
• One exclusively for the use of the Retreat.
Stag/Hen/Batchelor
Stag/Hen party groups are permitted at the owner’s discretion; however, this type of booking may incur a higher security deposit. For more information contact our team. A Stag/Hen/Batchelor party can only be booked direct with a member of our staff on the phone number 01301 522 110 .
If a Hen or Stag is booked online it will be rejected or cancelled, and no refund or credit given.
We may cancel your reservation at any time with immediate effect by giving you written notice, which includes email if you breach the contract between us in any way, or you have previously breached the contract between us.
AGE LIMITS
Bookings cannot be taken from anyone under the age of 18. At least one member of a party must be over the age of 18.
NOISE
We want you to have the best stay possible and would ask that you do not cause excessive noise disturbance at any time, especially between the hours of 11:00 pm and 8:00 am. This is so you and all our guests have the most enjoyable stay experience.
DAMAGES & BREAKAGES
You are legally bound to reimburse us for replacement, repair, or extra cleaning costs on demand. If you lose a key card, we will replace it upon you paying for a new one.
CARE
You are responsible for the property and are expected to take all reasonable care of its furniture, soft furnishings, linens and towels, pictures, fittings, and effects, in or on the property. Guests are asked to leave their accommodation and its contents clean and tidy when vacating. If excessive cleaning is required, an extra cleaning charge will be levied. Please report any damage or breakages immediately. Each property and its inventory are checked at every checkout, and we reserve the right to charge a fee for damage, breakages, or missing items. You must not use the properties for any dangerous, offensive, noxious, noisy, immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring guests or properties.
THIRD-PARTY SERVICES
If you wish to engage any third party to perform any service (including by way of example private catering, beauty therapy, childminding, or entertainment services) at the retreat you must obtain our written permission. Such permission must be requested in advance of your stay with details of the entity you intend to use to perform the service, the service to be performed, and details of their public and employer’s liability insurance. Consent will only be given where we and our insurers are happy that the appropriate risks have been covered.
The use of candles or fireworks is not permitted under any circumstances. We will not accept liability for the services provided (or failure to provide such services) by any third-party supplier or business used by you during your stay (regardless of whether they are recommended or referred by us). This will not apply where we have been negligent or dishonest in this regard.
RESPONSIBILITY
Each individual guest is responsible for adhering to the terms and conditions. We reserve the right, at our sole discretion, to remove any person(s) acting in a manner likely to be detrimental.
FACILITIES
Facilities are reserved strictly for the use of the parties listed on the booking.
If a situation arises over which the owner or their property managers have no control, it may be necessary to alter or remove facilities without prior notification. No compensation will be paid in such instances. Facilities may be withdrawn because of misuse or failure to comply with the rules and procedures.
HOT TUB RULES ARDLUI RETREAT
We want you to fully enjoy the hot tub in a safe environment.
Please exercise common sense, especially when children are around. Children under 16 and above the age of 5 must be supervised when using the hot tub. Please see your Stay Conditions & Safety Information for more detail. Solo bathing is prohibited for safety reasons.
In case of emergency, it is important that you familiarise yourself with the location of the trip switch, located at the rear of the lodges, and on the deck at The Retreat Main Residence. This will cut the power supply to the hot tub and stop the circulation pumps in case of emergency.
Please refer to your Stay Conditions & Safety Information.
When using the Hot tubs please ensure the following:
• Shower before entering the hot tub.
• Swimsuits are required.
• No jumping or diving at any time.
• Enter and exit the hot tub with care.
• No one under the age of 5 years old can enter the hot tub for any reason.
• Children between the age of 6 and 15 years old can enter the hot tub although must be accompanied by an adult at all times with a limit of 20 minutes per session due to the risk of dehydration and overheating.
• Seek medical advice before use if you are pregnant, have existing/pre-existing health problems (i.e., heart condition, diabetes, high or low blood pressure or any other serious illness) if you are taking any medications and/or receiving treatment.
• Adults or children must not enter the hot tub if they have had diarrhoea in the past 14 days. Do not wear any suntan lotions, spray tans, skin creams or oils.
• Do not exceed the maximum number of persons – one per seat.
• Do not use the hot tub after a heavy meal, under the influence of alcohol, narcotics, or sedatives of any kind.
• Do not immerse your head underwater.
• Do not use hot tub alone. This is for your own safety.
• Keep long hair out of the water, hair must be tied up and away from any drains. This is for your safety.
• No smoking.
• Do not bring glass in, near or around hot tub.
• No jewellery to be worn whilst in hot tub.
• No wet suits to be worn whilst in hot tub.
• Please turn off jets after use.
• Please replace Spa cover after each use.
• Please do not sit or lie down on the cover.
• All Users of the hot tub do so at their own risk.
Do not introduce any sand, grit, mud, stones, sticks or grass etc into the hot tub as this may cause damage to the mechanical parts.
If you are coming straight from the Loch, please ensure swimsuits and feet are rinsed before using the hot tub.
If the hot tub is required to be drained due to miss use then a charge of £50 will be placed against the lead bookers card.
Do not take babies or small children into the hot tub.
If you are staying in a Pet Friendly Lodge, please do not allow your dog in the hot tub as the heat and chemicals are hazardous to them.
Use the cover lifter to raise the lid, and please remember to replace the lid after use, pulling the skirt down around the edge. We have cover lifters on every hot tub to make this easier for you. Please lock the cover back in place using the straps so that children can’t accidentally access the tub. Even if you yourself have come without children, there will be others around who can be inquisitive.
Please note that the hot tub cover is not designed to take any weight., therefore you are asked not to sun bath on, use the hot tub cover as a baby changing mat, trampoline, climbing frame, or to put any body weight or otherwise on the lid to the hot tub.
Please do not place dogs on the hot tub cover. The covers are for insulation. They may look solid, but they are filled with polystyrene which is not designed to bear weight, and they deteriorate very quickly if the insulation breaks.
The Spa cover for the main residence is by key fob. Do not use the hot tub in very windy weather, we are on an exposed site, and high winds could rip the covers and lifters from the tub, causing considerable damage. If there is a risk of adverse weather, we will strap the covers down with additional protective straps.
Do not use oils, soaps, or any detergent in the water.
In the interests of safety do not use glassware in the hot tub. Quality reusable polycarbonate glasses are supplied for your use in the hot tub.
Eating & smoking in the hot tub is prohibited.
For safety do not Jump into the water or play ball games.
Control buttons are sensitive and only need to be pressed lightly once to operate the hot tub.
For safety reasons do not immerse your head in the tub, especially if you have long hair. There is a risk that the circulation pump could trap hair, holding your head underwater and presenting a drowning risk.
In the unlikely event of this happening, please immediately use the circuit breaker to stop power to the unit, which will stop the pump.
Hot tubs are not designed to be in use for hours at a time. If the cover is open for long periods of time the temperature of the water will start to reduce. The only way to increase the temperature is to exit the hot tub and close the cover. The temperature will then start to rise
Drugs
We have a zero tolerance to drug use and drug use of any sort is not permitted. If we detect the use of drugs, or suspect guests are under the influence of drugs, all guests will be asked to leave immediately, and no refund will be provided. Police will also be alerted.
Berthing and Jetty
Boat Owners shall take all necessary precautions against the outbreak of fire in or upon his vessel while berthed at the Ardlui Retreat and the Owners shall observe all statutory and local regulations relative to fire prevention (if any) which shall be exhibited at the office in the Ardlui Retreat. The Owners shall provide and maintain at least one fire extinguisher of a governmentally approved or fire standard type and size, in or on the vessel in case of fire, and such extinguisher shall at all times be kept ready for immediate use and in good and efficient working order.
Owners shall not refuel vessels at the Ardlui Retreat. Refuelling is available from the Ardlui Marina.
No noisy, noxious, or objectionable engines or machinery shall be operated within the Ardlui Retreat causing nuisance or annoyance.
No refuse or noxious substances or sewage shall be discharged or thrown overboard or left on the pontoons, jetties, or car park. No matter shall be discharged from toilets or bilges while a vessel is berthed at Ardlui Retreat. In default, the Ardlui Retreat may charge you for all damage, costs, and/or clean-up costs arising out of the same.
You and members of your party and any person carrying out work on the vessel are responsible for reporting to the Ardlui Retreat manager all accidents involving injury to any person or damage to any public or private property that occur on the Ardlui Retreat pontoons or on the premises as soon as possible after they occur.
Pets are permitted within the pontoon area provided that such pets and their actions remain the responsibility of the Owner and provided such pets are always kept under the control of the Owner. All dogs must be kept on leads when in the Ardlui Retreat. The Owner shall ensure that such pets do not cause any nuisance or annoyance to the owners of Ardlui Retreat and their guests, to any other users of the pontoons, or any person in the vicinity.
No guarantee is given, or responsibility accepted by Ardlui Retreat for the suitability of any berth, depth of water, or facilities provided at the pontoons. Guests shall immediately advise the on-site manager should any defect become apparent at the pontoon’s infrastructure including mooring chains, ropes, buoys, pontoon berthing, or water/electrical/safety appliances. Life jackets must be always worn in and around the jetty and open water area.
All persons under 16yrs of age must be accompanied by an adult when using the pontoons.
All vessels must abide by the bylaws of Loch Lomond.
NIGHTLY BERTHING AND JET-SKI DOCK PRICING
Boat £25.00 per night
Jet-Ski dock £15.00 per night
Slipping charges in or out £12.00
Please note that you cannot slip in your own vessel at Ardlui Retreat.
In the interests of health and safety, this must be done by a member of our staff.
The Slipway is open from 7.30 am till 10.30 pm
ACCOMMODATION
If for any reason you deem your accommodation or any part of it to be unsatisfactory, please notify the manager on site immediately so that appropriate action can be taken. Subsequent claims will not be accepted.
ACCESS
The owners and their property managers reserve the right to enter the property at any time without prior notice.
PERSONAL EFFECTS
No responsibility is accepted for the loss or damage to any personal property of guests left in the accommodation. Vehicles, their accessories, and contents are left at the owner’s risk. We recommend that adequate insurance is acquired prior to arrival.
POSTAGE
Postage and packaging to return any forgotten belonging will be charged. Any property not claimed within a month of your departure will be disposed of.
ACCIDENTS
We accept no responsibility for any injury or death however caused. All guests are advised to have adequate property and personal insurance in place prior to arrival. Guests have a responsibility to report any accident regardless of how minor to the Ardlui Guest Service Team.
Jet Ski Hire Safari Usage
We offer guests of Ardlui Retreat exclusive access to hire our in-house Jet Skis.
Whilst operating the jet skis we ask guests to act responsible and not take unnecessary risks whilst on hire.
Protection software is enabled on our jet skis which produce and audible alarm when skis get within 20 metres of each other. This is to warn guests they are travelling to close to another ski and to take immediate action to resolve this. When using the skis guests must always stay at least 20 metres apart to avoid the potential risk of a collision.
To use the Jet skis guests must be over 18 for single use. However, under 18’s are permitted to travel as a passenger, only when the lead driver is above the age of 18. At no point should anyone under the age of 18 become the lead driver during the hire.
If damage is caused to any of the Skis whilst on hire and Ardlui Retreat deem this has been caused due to negligence by the guest or by not following the 20-meter distance rule, the lead guest on the lodge/house booking would be responsible for any costs to resolve any damage.
Any guest deemed under the influence of drugs or alcohol at the time of hire would be deemed unfit to complete the hire, therefore any charges taken in respect to the hire session would be non-refundable. Session hires cancelled by us for this reason would be non-transferrable.
Travel Insurance
It is the responsibility of the lead booker to acquire suitable travel insurance to cover their holiday, including Cancellation and curtailment protection insurance. We strongly recommend that you take out suitable insurance which will cover you for possible cancellation of your UK holiday.
Government Restrictions
If any government restrictions e.g., COVID-19 or similar, prevent you from fulfilling the terms of this agreement, we will reschedule your booking or hold your payment as credit for a booking within 12 months of your arrival date. Any payments made are non-refundable. You will have no claim or remedy against Ardlui Retreat or the property owner.
Your credit cannot be used against a booking in a different lodge. If the price due for your new booking is more than the credited amount the difference is payable. If the price due is less than the credited amount, the difference is non-refundable. We strongly recommend you take out holiday insurance which includes cancellation expenses.
DELAYS AND ADVERSE WEATHER
No liability is accepted should external factors and/or adverse weather conditions cause delay or cancellation of your holiday. Again, we recommend that adequate travel insurance is taken out prior to arrival for such events.
LIABILITY
Ardlui Retreat, its employees, and representatives shall not be liable to you or your party for loss or damage to property howsoever arising unless demonstrably caused by our negligence or wilful misconduct or that of those for whom we are legally responsible. You must take all necessary steps to safeguard yourselves and your property.
COMPLAINTS
Every effort is made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return. We are on-site and will do our best to resolve any problem. This is easier to do before your leave!
PRIVACY POLICY
We are committed to ensuring the best standards of practice in all our activities. Visitors to our website can be assured that the protection of privacy and confidentiality are given the highest priority. All personal information is collected, held, and used in strict compliance with the Data Protection Act 1998. Information Collected
We do not collect any personal information from visitors to our website other than information that is knowingly and voluntarily given. Anonymous information is collected, such as the number of visitors to the website in each given period or details of properties and dates selected for online bookings, but it is purely statistical and cannot be used to identify an individual user. Cookies are not used to collect any other information from visitors to the website.
Use of Information
The information collected may be used to contact you with further details of our current activities or to send details of future initiatives or events. It may also be used for research purposes.
You can inform us at any time if you no longer require such information to be sent.
We treat any data collected during the course of making bookings or dealing with inquiries in strict confidence. Your data will never be sold.
By accepting these terms and conditions you are indicating your consent to receiving these communications from us unless you let us know otherwise, which you can do at the point of booking.
If at any time you would like your details removed from this list all you need do is to click the unsubscribe link on any of the emails or contact us on 01301 522110 and we will arrange for you to be removed from the database.
Third-Party Disclosure
We will NEVER pass any personal information on to any third party without your consent.
Data Security
We take appropriate measures to safeguard the information we hold from unauthorised access or improper use. Our database is stored in a secure, password-protected location. Only users authorised by us have access to this data.
Integrity of Data
We take all reasonable measures to ensure that the information we hold is accurate. In particular, we use reliable collection methods and destroy or convert to an anonymous form, any out-of-date data. Individuals may request details of all personal information held by us to contest inaccurate or incomplete data, verify the information, and have it corrected as appropriate.
Phone Call Recording
Calls between the Reception, the Lodges & the Main Residence may be recorded for training, security and quality control purposes. Private calls are not recorded.
CCTV
As we are committed to the safety of our staff and guests, we use a closed-circuit television system (“CCTV”) at Ardlui Retreat covering communal areas.
Images of recognisable individuals, such as staff, guests, and site visitors, captured by the CCTV system constitute ‘personal data’, use of which is governed by data protection law. Ardlui Retreat will ensure that its use of the CCTV system and the personal data that it captures complies with the law.
The purpose of the CCTV system is:
• To increase the personal safety of our staff and guests.
• To support our health and safety measures.
• To protect the Company’s buildings and assets and those of its staff from intrusion, theft, vandalism, damage, or disruption.
Ardlui Retreat may also need to use this personal data to establish, exercise or defend against legal claims.
Access to recorded CCTV footage is restricted to a limited number of Ardlui Personnel as authorised by the Site Owners (“Authorised Persons”) and all requests for disclosure of CCTV footage must be submitted to one of these Authorised Persons.
The images captured by the CCTV System will not be stored for any longer than is required to achieve the purposes identified above. CCTV footage will automatically be deleted on a 28-day rolling basis, unless specific images are required to deal with an incident or to respond to a request by an individual made under the law.
Automatic Number Plate Recognition (ANPR) / Number Plate Recognition (NPR) Cameras
In addition to our existing closed-circuit television (CCTV) system, Ardlui Retreat operates Automatic Number Plate Recognition (ANPR), also referred to as Number Plate Recognition (NPR), cameras at the premises. These cameras capture vehicle registration marks (VRMs), timestamps, and images of vehicles entering and leaving the site.
We use ANPR cameras for the following purposes:
- To enhance the security of the premises, staff, guests, and property by monitoring vehicle access and helping to deter and investigate unauthorised entry, theft, vandalism, or other incidents. • To manage guest vehicle arrivals, departures, and parking during stays, including associating vehicles with current bookings for access control, operational efficiency, and guest safety. • To support our overall health, safety, and asset protection measures.
One ANPR camera is primarily dedicated to general site security monitoring. The other focuses on guest vehicle movements in and out of the premises.
Vehicle registration data and associated images constitute personal data under data protection law because they can identify individuals connected to the vehicle. Ardlui Retreat ensures that all ANPR processing complies with UK GDPR and the Data Protection Act 2018.
Retention of ANPR Data ANPR data is retained only for as long as necessary for the purposes set out above, in line with the data minimisation and storage limitation principles:
- Data from the security ANPR camera is retained on the same rolling basis as our CCTV footage (typically deleted after 28 days) unless specific images or data are required to deal with an incident, investigation, complaint, or legal claim. • Data captured specifically for guest vehicle monitoring will be deleted or cancelled at the end of the guest’s stay (upon checkout or departure from the premises). This data will not be kept longer unless it is necessary to retain it to investigate an incident, handle a damage claim, respond to a complaint, or comply with a legal obligation.
Access to ANPR data and recordings is restricted to a limited number of authorised Ardlui Retreat personnel. We may disclose relevant data to law enforcement agencies or other competent authorities where we are legally required or permitted to do so. We do not use ANPR data for marketing purposes or sell it to third parties.
Ardlui Retreat has assessed (and, where required, will complete a formal Data Protection Impact Assessment for) the necessity and proportionality of using ANPR technology.
For more information about how we process personal data (including vehicle-related data), how long we keep it, and how to exercise your rights (such as making a subject access request), please refer to our Privacy Policy or contact us at stay@ardluiretreat.co.uk
By making a booking or bringing a vehicle onto the premises, you acknowledge that you have been informed of our use of ANPR/NPR technology and the associated processing of vehicle data.
How To Help
If you see someone in difficulty, dial 999 from the telephone provided in your lodge/main residence and call for help. In an emergency keep calm and do exactly what you are told.